Applications Management

Welcome to the Applications Management Department at the University of Houston-Downtown

We ensure the reliable, secure, and efficient operation of the university’s critical enterprise software applications that power daily campus life.

Our team manages, troubleshoots, and continuously improves key systems including AIMS (parking management and permits), DocuSign (electronic signatures and workflows), Atrium (campus ID and declining balance card system), Automated Logic/WebCTRL (HVAC and building automation), along with other administrative platforms.

We serve as the central point for:

Learning and supporting new applications as they are introduced
Proactive troubleshooting of technical issues
Networking and server management (SSL certificates, logs, services, distinguishing application vs. infrastructure problems)
HTML and web form/website maintenance
Vendor coordination and application support team collaboration
Comprehensive training and documentation for staff and students
High-level technical support and customer service for executives, directors, managers, faculty, staff, and students

Our goal is simple: keep university systems running smoothly so everyone at UHD can focus on teaching, learning, research, and service. We combine deep technical expertise with a strong commitment to user success and institutional efficiency.

We are your technology partners — ready to solve problems, implement improvements, and deliver the reliable digital foundation the University of Houston-Downtown needs to thrive.

Applications Management Department
University of Houston-Downtown